Warranty

We have partnered with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.

Warranty Service

In addition to the provided warranty coverage, we are providing you an enhanced warranty service, Front Line Warranty Service (FLWS), administered by 2-10 Home Buyers Warranty. Front Line Warranty Service will be your dedicated team for all warranty-related service requests and questions.

Submitting Warranty Requests

Please submit non-emergency warranty requests at the 11th month anniversary of your home.

To submit your warranty service request, follow the steps below:

1. Go to https://secure.2-10.com/Homeowner/Account/Login select Sign-In. If you are a first-time user, choose “Sign Up here”.

2. Select Service Requests to create your warranty service request. When you have created your complete list, click Submit to send your request for processing.

3. Once your request is submitted, a FLWS team member will respond to both you and your builder

*If you cannot access the homeowner portal or experience technical difficulties regarding your request, please contact the Front Line Team by phone, 1.800.811.8787 or email FLWS@2-10.com .